Terms & Conditions

2 About Atlancia Worldwide

Atlancia works with businesses, enterprises, organizations, and institutions across different industries and geographic markets. The specific legal entity contracting with a Client may be identified in the applicable proposal, quotation, Statement of Work ("SOW"), Master Services Agreement ("MSA"), invoice, or other contractual document.

3 Definitions

"Atlancia"

Means Atlancia Worldwide and/or the legal entity identified in the applicable contractual document.

"Client," "you," or "your"

Means the individual, company, corporation, partnership, organization, institution, or other entity engaging Atlancia or using the Services.

"Services"

Means the services provided by Atlancia, including AI solutions, software development, AI agents, intelligent automation, enterprise applications, analytics, consulting, integrations, deployment, maintenance, support, and related technology services.

"Project"

Means a specific technology, software, AI, automation, consulting, integration, or implementation engagement undertaken by Atlancia for a Client.

"Deliverables"

Means the specific software, source code, designs, applications, documentation, workflows, dashboards, configurations, builds, systems, or other materials expressly identified as deliverables in the applicable Project agreement.

"Client Data"

Means any data, information, documents, files, content, credentials, business information, personal information, or other materials provided by or on behalf of the Client.

"Change Request"

Means a request to modify, expand, reduce, replace, or otherwise change the agreed scope, specifications, functionality, integrations, designs, requirements, or Deliverables.

"Third-Party Services"

Means services, software, platforms, APIs, cloud infrastructure, hosting services, AI models, payment providers, domain providers, applications, or other services operated or provided by third parties.

5 Project Confirmation

A Project will be considered confirmed when the applicable proposal, quotation, SOW, order form, or other commercial agreement has been accepted by the Client and any required initial payment has been received.

Unless otherwise agreed in writing, Atlancia will commence work only after receiving:

• The agreed advance payment
• Complete Project requirements
• Required content and assets
• Required credentials and access
• Required approvals & technical information
• Other information reasonably required

Atlancia is not responsible for delays caused by incomplete or delayed information, access, approvals, content, credentials, or other Client dependencies.

6 Advance Payment

Work on a Project will commence only after receipt of the agreed advance payment and all required Project information, credentials, content, approvals, and assets.

The advance payment may be used to allocate development resources, technical resources, project management resources, infrastructure, and other resources required for the Project. Unless otherwise agreed in writing, Atlancia is not required to commence Project work before the agreed advance payment has been received.

7 Project Timelines

Any estimated Project timeline will begin only after the agreed advance payment has been received, and complete Project requirements and required Client materials have been received.

Project timelines may depend on: Client approvals; Availability of information, credentials, system access, content and assets; Third-party integrations; API availability; Technical complexity; Testing; Feedback; Change Requests; and other Project dependencies.

Any delay in providing required information, approvals, access, content, credentials, feedback, or other Client dependencies may extend the Project timeline. Unless expressly guaranteed in a signed written agreement, all delivery dates and timelines are estimates.

8 Scope of Work

The applicable quotation, proposal, SOW, or other Project document will define the agreed scope of Services. The quoted price covers only the Services specifically identified in that document. Any work outside the agreed scope will require a separate quotation, Change Request, or written approval and may result in additional fees and revised timelines.

9 Change Requests

Any additional features, revisions, integrations, functionality, design changes, technical requirements, or scope changes requested after Project confirmation will be treated as Change Requests.

Change Requests may result in: Additional professional fees, development costs, third-party charges, infrastructure costs; Revised delivery timelines; Changes to architecture or technical requirements; and Changes to acceptance criteria.

Atlancia will, where reasonably practicable, communicate the impact of a material Change Request before commencing the additional work.

11 Payments

All payments must be made according to the payment schedule specified in the applicable quotation, proposal, SOW, invoice, or agreement. Payment arrangements may include: Advance payments, Milestone payments, Monthly payments, Completion payments, Recurring service fees, or other mutually agreed arrangements.

Unless otherwise agreed in writing, payments are due by the stated payment date. The Client is responsible for applicable taxes, duties, banking charges, payment-processing charges, or other governmental or transaction-related charges applicable to its purchase, except where expressly stated otherwise.

12 Delayed Payments

Delayed or outstanding payments may result in temporary suspension of: Development, Project work, Deployment, Support, Maintenance, Access to applicable Services, or Final Project delivery.

Atlancia may resume work after outstanding amounts have been cleared, subject to resource availability and Project scheduling. Any resulting change to the Project timeline may be communicated to the Client.

13 Final Payment and Handover

Final source code, website files, application builds, administrative credentials, documentation, configuration files, and other agreed final Deliverables will be handed over only after receipt of 100% of the agreed Project payment, unless otherwise agreed in writing.

Until full payment has been received, Atlancia may: Retain final Deliverables; Withhold final source code; Withhold final administrative credentials; Delay final deployment or transfer; and Retain applicable ownership rights.

Third-party accounts directly owned and controlled by the Client may remain under the Client's control, subject to the applicable Project arrangement.

15 Third-Party Services

Atlancia may use or integrate Third-Party Services, including: Cloud platforms, Hosting providers, Domain registrars, Payment gateways, APIs, AI model providers, Software platforms, Databases, Communication platforms, Analytics platforms, and other external technology providers.

Third-Party Services are subject to the terms, policies, availability, pricing, security practices, technical limitations, and other conditions established by the respective providers. Atlancia is not responsible for third-party outages, service interruptions, API changes, deprecations, pricing changes, account restrictions, policy changes, security incidents, or other events outside Atlancia's reasonable control.

16 Third-Party Costs

Unless specifically included in the applicable quotation, third-party costs are separate from Atlancia's professional fees. These may include: Hosting, Domain registration, Cloud infrastructure, API usage, AI model usage, Software subscriptions, Plugins, Payment gateway fees, Email and SMS services, Storage, Database services, Security services, and other third-party services.

The Client may be required to maintain its own third-party accounts and subscriptions.

17 Client Data

The Client remains responsible for the accuracy, legality, ownership, and authorization of Client Data. The Client represents that it has all rights, permissions, licenses, and lawful authority necessary to provide Client Data to Atlancia for the purpose of providing the Services.

Atlancia may process Client Data only as reasonably necessary to perform the agreed Services, subject to the applicable contractual and privacy requirements. The Client must not provide Atlancia with data that it is legally prohibited from sharing or processing.

18 Confidentiality

Each party may receive confidential or proprietary information belonging to the other party. Each party agrees to: Use confidential information only for legitimate purposes related to the business relationship; Protect confidential information using reasonable safeguards; Restrict access to authorized persons who need the information; and Not disclose confidential information to unauthorized third parties.

Confidential information may include: Business, customer, financial, technical, product information, source code, credentials, business processes, strategies, documentation, trade secrets, and other non-public information.

Confidentiality obligations do not apply to information that is publicly available without breach, was lawfully known before disclosure, is independently developed, or is lawfully obtained from another source without confidentiality restrictions. Where the parties have executed a separate NDA, the NDA will govern confidentiality to the extent of any conflict.

20 Regulated and High-Impact Use

Where the Services are used in regulated, sensitive, or high-impact environments, the Client is responsible for determining the legal, regulatory, ethical, security, and professional requirements applicable to its use of the Services. This may include industries such as: Healthcare, Financial services, Insurance, Legal services, Education, Government, Critical infrastructure, and other regulated industries.

Where additional compliance, security, audit, human-review, data-processing, or governance requirements are required, such requirements should be expressly agreed in writing before implementation.

21 No Professional Advice

Unless expressly agreed in writing, Atlancia's Services do not constitute: Legal advice, Medical advice, Financial advice, Investment advice, Accounting advice, Tax advice, Regulatory advice, or other professional advice.

Technology and AI-generated outputs should not be treated as a substitute for advice from an appropriately qualified professional.

22 Security

Atlancia considers security, access control, data privacy, and governance throughout the technology development lifecycle where applicable to a Project. However, no digital system can be guaranteed to be completely secure.

The Client remains responsible for security practices relating to its own: Accounts, Passwords, Credentials, Devices, Users, Networks, Systems, and Third-party services.

23 Website and Service Availability

Atlancia will use reasonable efforts to maintain the availability of its website and Services. However, Atlancia does not guarantee that the website or Services will always be: Available, Uninterrupted, Error-free, Completely secure, Compatible with every system, or Free from technical defects.

Maintenance, upgrades, security measures, infrastructure changes, third-party dependencies, and circumstances outside Atlancia's control may affect availability.

24 Warranties

Unless expressly stated otherwise in a written agreement, Atlancia provides Services on a commercially reasonable efforts basis.

Atlancia does not guarantee that: Software will always operate without errors; AI-generated outputs will always be accurate; Third-party services will remain available; Integrations will remain compatible with future third-party changes; Services will operate without interruption; or Services will achieve a particular commercial or financial result.

Any specific warranty must be expressly stated in the applicable written agreement.

25 Business Outcomes

Atlancia develops intelligent technology intended to help businesses improve operational efficiency, productivity, automation, decision-making, and business processes.

However, business results depend on factors outside Atlancia's control, including: Client implementation, User adoption, Data quality, Internal processes, Market conditions, Customer behavior, Third-party technology, Management decisions, Regulatory requirements, and other business factors.

Accordingly, unless expressly guaranteed in writing, Atlancia does not guarantee specific revenue, profitability, cost savings, productivity improvements, customer acquisition, conversion rates, or other commercial outcomes.

27 Website Intellectual Property

Unless otherwise stated, all intellectual property contained on the Atlancia Worldwide website is owned by or licensed to Atlancia. This may include: Logos, Brand identity, Text, Graphics, Images, Designs, Website layouts, Software, Videos, Documentation, Marketing content, and other materials.

No right or license is granted to reproduce, distribute, modify, publish, sell, or commercially exploit such materials without prior written permission, except as permitted by applicable law.

28 Acceptable Use

You must not use Atlancia's website or Services to: Violate applicable laws or regulations; Commit or facilitate fraud; Infringe intellectual property or other rights; Gain unauthorized access to systems or data; Introduce malware, viruses, or malicious code; Disrupt or interfere with Services; Circumvent security controls; Abuse or overload systems; Conduct unlawful activities; or Use the Services in violation of an applicable agreement.

Atlancia may suspend access where reasonably necessary to address security threats, unlawful activity, misuse, or material violations of these Terms.

29 Project Acceptance

Where an acceptance process is specified in the applicable Project agreement, the Client will review the Deliverables against the agreed specifications.

If a Deliverable materially fails to meet the agreed specifications, the Client should notify Atlancia within the applicable review period. Atlancia will use reasonable efforts to correct valid issues falling within the agreed scope.

Requests for new features, additional functionality, material design changes, or requirements outside the agreed scope may be treated as Change Requests.

30 Handover

Following receipt of 100% of the agreed Project payment, and subject to the applicable Project agreement, Atlancia will provide the agreed final Deliverables. Depending on the Project, these may include: Source code, Website files, Application builds, Administrative credentials, Documentation, Configuration information, Deployment information, Agreed design assets, and other agreed Deliverables.

Handover does not include third-party intellectual property or third-party licenses unless expressly agreed.

31 Suspension

Atlancia may suspend Services where reasonably necessary due to: Outstanding payments, Security risks, Material breach, Misuse of Services, Unlawful activity, Technical emergencies, Third-party service interruptions, or other circumstances permitted under the applicable agreement.

Where reasonably practicable, Atlancia may provide notice before suspension.

32 Termination

Either party may terminate a Project or contractual relationship according to the termination provisions of the applicable MSA, SOW, quotation, proposal, or other written agreement.

If no separate termination provisions apply, termination may be requested by written notice, subject to payment for Services already performed and other amounts properly due.

Upon termination, the Client remains responsible for all amounts due up to the effective termination date.

33 Cancellation and Refunds

Unless otherwise expressly stated in the applicable quotation, proposal, SOW, or agreement, cancellation and refund terms will be governed by the commercial terms agreed between Atlancia and the Client. Amounts already incurred for development work, third-party services, licenses, infrastructure, resources, or other approved Project costs may be non-refundable to the extent permitted by applicable law and the applicable agreement.

35 Indemnification

To the extent permitted by applicable law, the Client agrees to indemnify and hold harmless Atlancia and its officers, employees, contractors, representatives, and affiliates from third-party claims, losses, liabilities, damages, and reasonable expenses arising from:

• The Client's unlawful use of the Services
• Client Data that infringes third-party rights
• The Client's violation of applicable law
• Unauthorized use of third-party content or systems by the Client
• The Client's material breach of these Terms

Specific indemnification obligations may be established in a separate written agreement.

36 Force Majeure

Atlancia will not be responsible for delays, interruptions, failures, or inability to perform Services resulting from events beyond its reasonable control. Such events may include: Natural disasters, War, Terrorism, Civil unrest, Epidemics or pandemics, Government actions, Regulatory changes, Power failures, Internet or telecommunications failures, Cybersecurity incidents beyond reasonable control, Cloud infrastructure failures, Third-party outages, Strikes or labor disruptions, or other events beyond reasonable control.

Atlancia will use reasonable efforts to mitigate the effects of such events.

37 International Clients and Cross-Border Services

Atlancia provides Services to Clients located in multiple countries and regions. Depending on the Project, Services may involve international communications, remote development, cloud infrastructure, third-party technology providers, cross-border data processing, and international payments.

The Client is responsible for ensuring that its use of the Services complies with laws and regulations applicable to its organization and jurisdiction. Where a Project involves specific international data protection, security, regulatory, export-control, or compliance requirements, such requirements should be disclosed to Atlancia and documented in the applicable written agreement.

38 Taxes and International Payments

Unless otherwise specified in writing, the Client is responsible for applicable taxes, duties, levies, withholding obligations, banking fees, currency-conversion charges, and payment-processing fees associated with its purchase of Services.

Where applicable law requires withholding or deduction from payments to Atlancia, the Client shall provide appropriate documentation confirming such withholding or deduction. Commercial agreements may specify different arrangements where required.

39 Currency

Project fees and invoices will be issued in the currency specified in the applicable quotation, proposal, invoice, or agreement. If the Client makes payment in a different currency, the Client is responsible for any resulting currency-conversion costs or payment differences unless otherwise agreed.

41 Modification of Services

Atlancia may update, improve, modify, replace, or discontinue portions of its website or Services from time to time. Where such changes materially affect an active contractual commitment, the applicable written agreement will govern.

42 Modification of These Terms

Atlancia may update these Terms periodically to reflect changes in its Services, business practices, technology, or legal requirements. The updated version will be published on this website with a revised "Last Updated" date.

For existing Clients operating under a separate written agreement, the amendment provisions of that agreement will apply.

43 Privacy

Your use of the Atlancia website and Services may involve the collection and processing of personal information. Personal information will be handled in accordance with Atlancia's applicable Privacy Policy and any additional privacy or data-processing agreements applicable to the Project.

Privacy Policy: [INSERT PRIVACY POLICY URL]

Where required, Atlancia and the Client may enter into additional data-processing, security, confidentiality, or privacy agreements.

44 Governing Law

These Terms shall be governed by the laws specified in the applicable contractual agreement.

Where no separate written agreement specifies governing law, the applicable governing law and jurisdiction shall be determined in accordance with the legally applicable rules governing the relationship between Atlancia and the Client.

45 Dispute Resolution

Atlancia and the Client will seek to resolve disputes through good-faith communication and reasonable commercial discussions before initiating formal proceedings, unless urgent legal relief is required.

Where the parties have agreed to mediation, arbitration, or another alternative dispute-resolution mechanism in writing, that mechanism will apply.

46 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or interpreted to the minimum extent necessary to make it enforceable where legally permitted. The remaining provisions will remain in full force and effect.

47 Waiver

Any failure or delay by Atlancia in enforcing a provision of these Terms will not constitute a waiver of its right to enforce that provision or any other provision in the future.

48 Assignment

The Client may not assign or transfer its rights or obligations under these Terms without Atlancia's prior written consent, except where permitted under the applicable agreement or law.

Atlancia may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, reorganization, or transfer of relevant business assets, subject to applicable law.

49 No Partnership or Agency

Nothing in these Terms creates a partnership, joint venture, employment relationship, franchise, fiduciary relationship, or agency relationship between Atlancia and the Client. Neither party has authority to bind the other unless expressly authorized in writing.

50 Electronic Communications and Acceptance

The parties may communicate electronically through email, electronic documents, project-management systems, digital approval systems, messaging platforms, or other electronic means.

To the extent permitted by applicable law, electronic acceptance, approval, authorization, and communication may constitute valid business records and contractual communications.

51 Notices

Formal notices relating to contractual matters should be sent to the contact details specified in the applicable agreement. Unless otherwise specified:

52 Feedback

If you voluntarily provide Atlancia with suggestions, ideas, recommendations, feature requests, or other feedback, Atlancia may use such feedback to improve its Services without an obligation to compensate you, provided that such use does not disclose your confidential information.

53 Entire Agreement

These Terms, together with any applicable: Proposal, Quotation, Statement of Work, Master Services Agreement, Order Form, Invoice, Non-Disclosure Agreement, Data Processing Agreement, Privacy Policy, and other written contractual documents constitute the agreement governing the relevant Services.

Where there is a conflict between these website Terms and a separately signed written agreement, the separately signed agreement will prevail to the extent of the conflict.

54 Contact Atlancia Worldwide

For questions regarding these Terms, our Services, Projects, quotations, or contractual matters, please contact us.

55 Acknowledgement

By accessing the Atlancia Worldwide website, submitting an enquiry, requesting a quotation, accepting a proposal, making a payment, signing a Project agreement, or engaging Atlancia for Services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, together with any applicable Project-specific contractual documents.